1. Introduction
LeadKong ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using the Service:
- Account Information: Name, email address, password, company name
- Profile Information: Profile picture, phone number, business details
- Business Data: Leads, contacts, properties, notes, deal analysis data, investment criteria, and any other information you enter into the Service
- Payment Information: Billing address and payment method details (processed securely by our payment processor, Stripe)
- Communications: Messages you send us, support requests, and feedback
2.2 Information Collected Automatically
When you use the Service, we automatically collect:
- Usage Data: Pages viewed, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, error logs, and performance data
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to track activity and store preferences
2.3 Information from Third-Party Services
When you connect third-party integrations, we collect:
- Gmail Integration: Email messages, sender information, email content
- Google Sheets Integration: Spreadsheet data, column mappings
- Facebook Integration: Public posts and messages from authorized groups
- SMS Integration (Twilio): Inbound and outbound SMS messages
- OAuth Data: Profile information from Google or Facebook when you sign in with social login
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Process leads, run AI analysis, generate reports, facilitate team collaboration
- Improve the Service: Analyze usage patterns, train AI models, fix bugs, develop new features
- Communicate with You: Send transactional emails, product updates, support responses, and (with your consent) marketing communications
- Ensure Security: Detect and prevent fraud, unauthorized access, and other security threats
- Comply with Legal Obligations: Respond to legal requests, enforce our Terms of Service, protect our rights
- Analytics: Understand how users interact with the Service to improve user experience
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share data with third-party vendors who help us operate the Service (hosting, email delivery, payment processing, analytics). These providers are contractually obligated to protect your data and use it only as directed by us.
- Team Members: When you invite team members to your project, they can view shared leads, contacts, and deal analysis within that project.
- Third-Party Integrations: When you authorize integrations (Gmail, Sheets, etc.), we share necessary data with those services to provide the integration functionality.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or if necessary to protect our rights or the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure password hashing (bcrypt)
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your data remains accessible for 30 days, after which it is permanently deleted. We may retain certain information longer if required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Export: Export your data in a machine-readable format from your account settings
- Opt-Out: Unsubscribe from marketing emails (transactional emails cannot be opted out of)
- Restrict Processing: Limit how we use your information
- Data Portability: Receive your data in a structured, commonly used format
- Object: Object to processing of your information for certain purposes
To exercise these rights, please contact us at privacy@leadkong.net. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and basic functionality
- Analytics Cookies: Help us understand how you use the Service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
9. Third-Party Links and Services
The Service may contain links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.
10. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries. We take steps to ensure that your data receives adequate protection wherever it is processed.
12. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- The right to be informed about data processing
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making and profiling
Our legal basis for processing your data is typically: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) legitimate interests.
13. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, contact us at privacy@leadkong.net or call 1-800-XXX-XXXX.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
LeadKong
Email: privacy@leadkong.net
Address: [Your Business Address]
Website: https://leadkong.net
For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@leadkong.net.